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Junior CRM Analysts, Consultants, Developers

JOB SCOPE

Onboard is looking for junior analysts, consultants and developers to join our team of certified Salesforce.com CRM professionals:
You will be assisting our senior consultants in end-to-end CRM projects to implement marketing, sales and service cloud processes across a wide range of industries (including non-profits)

RESPONSIBILITIES

  • Engage with potential clients (multiple stakeholders) as a pre-sales consultant
  • Gather and analyse business process and database management requirements
  • Respond to RFP requests and demonstrate Salesforce.com features and technical capabilities
  • Define project scope, project plan and identify functional/technical tasks
  • Translate business requirements to functional and technical requirements
  • Customise the application and obtain user acceptance
  • Administrate the platform and drive user adoption
  • Ensure user training, process documentation and knowledge transfer
  • Ensure all stakeholders satisfaction and customer success

REQUIREMENTS

  • Knowledge of Salesforce or other CRM platform is a plus
  • Some experience in a similar role is a plus, but not mandatory
  • Excellent communication and analytical skills
  • General knowledge of new technologies and CRM/ERP/Call Center solutions
  • Excellent presentation skills and ability to draw process flows
  • Ability to engage with multiple stakeholders and obtain consensus
  • Excellent listening skills and ability to simplify complex requirements into technical specifications
  • Quick learner and passionate about new technologies
  • Non-profit experience is a plus (in addition to understanding marketing/sales/service in industry)
  • Team player with collaborative and knowledge sharing attitude
  • HTML and Javascript knowledge is a plus
  • Ability to understand code, SQL and data manipulation techniques
  • Reporting skills is a plus
  • Programming experience is a plus

WHAT WE OFFER

  • Personal development and exposure to multinational projects
  • Flexible hours and high tech equipment
  • Internship and long term career opportunities
  • Salesforce training and certification exams

Salesforce.com Certification

APPLY NOW