SALESFORCE AS A GROWTH PLATFORM FOR SMALL BUSINESSES, PROVIDING THE NECESSARY "DIGITAL CAPACITY" ON THE CLOUD

26 Jun 2016 / Salesforce.com CRM
Discover how small businesses can leverage Salesforce on the cloud and build their digital capacity
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DOES YOUR SALES TEAM SPEND MORE TIME ON THE PHONE THAN ENGAGING POTENTIAL CUSTOMERS?

23 May 2016 / Publications
Does your sales team spend more time trying to find leads than actually connecting with them? Are they constantly calling the wrong number...
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CLOUD AUTOMATION PRESENTED BY OUR CLIENT ACTIVEEON AT CLOUD EXPO EUROPE, LONDON APRIL 12

05 Apr 2016 / Events
ActiveEon presents at http://www.cloudexpoeurope.com its cutting edge solution ProActive Workflows and Scheduling to orchestrate and fully automate Data Integration in the Cloud.
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WEBINAR: BUILDING APPLE WATCH APP WITH SALESFORCE.COM

25 Mar 2015 / Salesforce.com CRM
The Apple Watch is the long anticipated wearable device from Apple. It includes a striking design and innovative new interface. Developers can build apps, or specifically extensions to apps running on their iPhone, using WatchKit, Apple’s developer SDK. Now, with the latest Salesforce Wear Developer Pack developers can build apps for Apple Watch and Salesforce.com Watch the webinar recording to learn how to build your first Apple Watch app using Salesforce Wear Kit.
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ENTERPRISE 3.0 : DIGITALLY REMASTERED (AGAIN)

17 Mar 2015 / Articles
It’s been a year since Gartner announced the rise of the “Chief Data Officer” and predicted that 25% of large global enterprises will have a CDO by 2015 -sitting next to the traditional CIOs, especially in heavily regulated sectors like Finance, Insurance and Government.[i] The third digital hero is yet another CDO: the “Chief Digital Officer” that will steer the corporate ship through the foggy fjords of digital transformation. The Data Office is mandated by data governance, security and privacy regulations as well as analytics and data science whereas the Digital Office has going-to-market, change management and digital channels on their agenda. All of them relying on SaaS (Software as a Service) paradigm and cloud computing: ERP and CRM solutions are driving the digital enterprise profitability and 2015 is the year of mobile.
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THE FUTURE OF WORK: CHALLENGES IN TIMES OF CHANGE

15 Jan 2015 / Articles
Telework is a complex arrangement with a delicate equilibrium based on trust and business integrity. As much as technology allows us to accomplish wondrous tours de force across continents and time zones, the human factor of trust is still valid when it comes to work ethics and professional commitment.

Some companies still battle the need to have all employees at one location, work tensions and differences of opinion notwithstanding. It was only two years ago that former Google executive and current CEO of Yahoo, Marisa Mayer - banned telecommuting.

"To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together."
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THE FUTURE OF WORK: DISINTEGRATION OR A CREATIVE SHIFT

09 Dec 2014 / Articles
“For the first time in history, it will be possible to have the best of both worlds—the economic and scale efficiencies of large organizations, and the human benefits of small ones: freedom, motivation, and flexibility.” - Thomas W. Malone

With the decreasing cost of telecommunications and the arrival of still new technologies we are looking at a shift from “command-and-control” management to “coordinate-and-cultivate” where people continue to develop new skills to follow the trend that democratizes the workplace.

According to the Global Workplace Analytics, telework has grown with nearly 80% since 2005 and while the total workforce decreased during the recession, the number of employees working from home increased and continues to grow.

The typical telecommuter is 45-50 years of age, holds a higher education diploma, earns an average to above average salary in a management position and works for a company with over 100 employees. Yet, we are looking at still newer and more interesting home-based job engagements.

So what benefits are we looking at when we think "working from home"?
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CALL CENTER TRENDS IN 2014

21 Nov 2014 / Articles
Winning businesses conquer markets with innovative service strategies and impeccable customer care. So making use of effective and modern call centres is a significant competitive advantage.

Currently, call centers have an array of possibilities to stay at the forefront of emerging technologies and that influences their market game.

In Q4 of 2014, we can talk about a number of trends that appeared just this year. Let’s look at what developments shook up (and continue to change) the call center world.
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