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CALL CENTER TRENDS IN 2014

21 Nov 2014 / Articles
Winning businesses conquer markets with innovative service strategies and impeccable customer care. So making use of effective and modern call centres is a significant competitive advantage.

Currently, call centers have an array of possibilities to stay at the forefront of emerging technologies and that influences their market game.

In Q4 of 2014, we can talk about a number of trends that appeared just this year. Let’s look at what developments shook up (and continue to change) the call center world.
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HOW CONTACT CENTERS CAN BOOST LEAD CONVERSION

31 Jul 2014 / Articles
Traditionally, call centres do not feature in the marketing mix of lead generation operations, yet they have a tremendous potential to improve and convert leads. Here are three areas in which call centre services funnel lead optimization: prospecting, qualification and conversion.
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