Does your sales team spend more time trying to find leads than actually connecting with them? Are they constantly calling the wrong number...
Winning businesses conquer markets with innovative service strategies and impeccable customer care. So making use of effective and modern call centres is a significant competitive advantage.
Currently, call centers have an array of possibilities to stay at the forefront of emerging technologies and that influences their market game.
In Q4 of 2014, we can talk about a number of trends that appeared just this year. Let’s look at what developments shook up (and continue to change) the call center world.
As much as B2B professionals drum about lead generation, what makes the difference in their services quality is the lead conversion rate they can sustain. Providing outstanding leads is a step forward only if backed up by a lead development process that ends with actual revenue. So lead acquisition is no guarantee for success, but a promise…...