The popular perception of ‘outsourcing’ is that of a call center in a high rise building in Mumbai or Manila. While it is true that the industry established itself around call center activities, we are now looking at highly automated business process outsourcing (BPO) companies generating billions in revenue. The environment is quickly changing, so what are the trends?
OnboardCRM recently contributed to the 6th national conference organized by ICT Media under the theme “The modern transformation of IT services: Cloud, managed services, outsourcing”. We shared our vision: in the foreseeable future businesses will move away from applications and we will rely on cloud-based platforms supported by highly integrated Artificial Intelligence.
Your company is at the tipping point towards international expansion and you are preparing for the next vital step forward?
Ideally, you will rely on a partner with a solid track record of combining go-to-market consultancy with specialized recruitment and employee outsourcing services tailored to the specific needs...
Cost, resources, innovation, transparency, multilingual performance, shared services. These are just some of the factors influencing the location selection for your outsourcing operation. Today’s services market is a volatile and fast-moving reality, yet geography can still have long-term impact on your results. We know that winning brands rely on flexibility and strategic partnerships, they are well informed revolutionary communicators, so we like to follow their flight.