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  • THE FUTURE OF WORK: CHALLENGES IN TIMES OF CHANGE

    • In our previous article The Future of Work: Disintegration or a Creative Shift we spoke about the opportunities many businesses and employees gain when embracing the concept of working from home. However, the excitement around telecommuting is not only positive. Companies and their staff are having to adjust their organization and work practices to the new freedoms of movement and communication without jeopardizing their productivity and causing havoc in the existing processes.
  • THE FUTURE OF WORK: DISINTEGRATION OR A CREATIVE SHIFT

    • At the end of the 80s, Thomas W. Malone, the Patrick J. McGovern Professor of Management at the MIT Sloan School of Management and co-founder of the MIT initiative "Inventing the Organizations of the 21st Century" predicted the rise of electronic business and the possibilities of outsourcing: e-commerce, online marketplaces, work engagement from a distance - all far from reality at the time.
  • CALL CENTER TRENDS IN 2014

    • Winning businesses conquer markets with innovative service strategies and impeccable customer care. So making use of effective and modern call centres is a significant competitive advantage.


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