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CALL CENTER TRENDS IN 2014
articles October 21, 2014
- Winning businesses conquer markets with innovative service strategies and impeccable customer care. So making use of effective and modern call centres is a significant competitive advantage.
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CHANNEL DEVELOPMENT TIPS: PLANNING PAYS OFF
articles October 21, 2014
- Most businesses expect the same amount of closed deals from channel sales, inside sales and field sales. However, it’s unlikely that they will invest as much time and effort into channel partner management as they will in their direct sales teams. Thinking of channel development: you know that a steady customer acquisition process is improbable without a structured partner management program.
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LEAD NURTURING? KEEP THIS IN MIND!
articles October 6, 2014
- As much as B2B professionals drum about lead generation, what makes the difference in their services quality is the lead conversion rate they can sustain. Providing outstanding leads is a step forward only if backed up by a lead development process that ends with actual revenue. So lead acquisition is no guarantee for success, but a promise
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