Onboard has been supporting us for years and are very satisfied with the quality of service. Mutual trust has grown. Onboard keeps getting trained and updated on our activity and new tools. They are very dedicated.
The client, a global telecom company, needed to manage their world-wide sales process through an indirect, partner sales based model. All data (existing/prospective clients and resellers) had to be analyzed, aligned and imported into Salesforce.com. All elements of the world-wide existing customer management, up-selling, cross-selling, new lead generation and sales process management through partners had to be modernized, digitalized and implemented into a CRM system.
Implement and continuously improve a data driven, partner based, end-user focused lead generation program. Execute through our hubs in Sofia, Brussels and Singapore region specific campaigns to increase market share and maximize sales. Analyze and continuously improve marketing and sales processes based on the collected intelligence residing in the CRM system.
Business Process Enablement
End-user communication is efficient and effective
The Marketing and Sales processes are digitally synchronized
The increased sales numbers delivered solid ROI
The project has been a success for the past 9 years and is growing