- Exercise exceptional communication skills both verbal and written
- Conduct outbound calls
- Research and resolve issues, within the scope of responsibility
- Obtain, enter, and verify customer information in designated systems
- Document customer notes with clear, concise explanations in a timely, and accurate manner
- Maintain excellent program knowledge
- Maintain quality conversations that meet client's standards
- Delivering on key performance indicators required by client
- Exercise exceptional customer service skills
- Maintain strict confidentiality of information provided by customers or data accessed within assigned systems
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Escalate to the supervisor any situation outside the employee’s control that could adversely impact the services being provided
