Customer Advocacy Programs Development

Loyal customers are worth more than one purchase.

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Make customer stories the engine of your marketing and retention programs. A 12% increase in customer advocacy can bring 200% growth in revenue.

Engagement Campaigns

Improve brand loyalty, customer experience and retention.

Combine customer success with customer advocacy efforts where and when is best.

Wow your prospects with true customer stories till the end of the buyer journey.

Happy customers are your best sales team.

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Onboard has been supporting us for years and we are very satisfied with the quality of service. Mutual trust has grown. Onboard keeps getting trained and updated on our activity and portfolio. They are very dedicated.

- Carine Bowen, Global Enterprise Press Alcatel-Lucent Enterprise-

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In just one year our team accomplished more than 500 references, 72 video testimonials in different languages from all over the world, 70+ Long Case Studies and 500 short case studies. We built this reference portfolio entirely in Salesforce.com.

- Sales Manager, Onboard -

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In the past 13 years, Onboard exceeded the expected results and ROI, and met our quality & quantity requirements.

- Sales Manager, Alcatel-Lucent Enterprise -

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Outreach

Outreach

We communicate with your customers directly to enroll them in the programme

Creative

Assets

Our copywriters and creative team build a versatile success story portfolio

Expand

We expand and manage your advocacy programme and asset creation

Amplify

Amplify

We work with you to find prospects via digital channels and your advocates network

Do you have brand stories that need to be in the spotlight?

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How does Onboard build a customer advocacy programme?

We define objectives, the value of participation and communication channels, then organise customer outreach and content activity. The programme connects advocate engagement with practical uses for customer stories in marketing, sales and retention.

Our team contacts customers directly, explains the programme and explores suitable ways to participate. Outreach is adapted to the customer’s market, language and relationship with your business.

Participation can include testimonials, reviews, success stories and community activity. We help match the format to the customer’s experience and your programme objectives, then develop the relevant content with your team.

Yes. We can support ongoing outreach, asset creation and programme expansion. We review engagement and content needs with your team, helping keep the programme active and its customer stories useful across campaigns.